1. General Policy

This policy explains how cancellations, refunds, rescheduling and no-show situations are handled for bookings made through our website, phone, email or WhatsApp.

2. Cancellation Process

• All cancellation requests must be sent in writing to info@jaipurcarrentalwithdriver.com.
• Cancellation is valid only after confirmation from our team.
• Phone or WhatsApp-only cancellation will not be treated as final without written approval.

3. Tour Packages & Multi-Day Trip Cancellation

• 45 days or more before arrival: Full refund after deducting service and transaction charges.
• 30–44 days before arrival: 50% of advance refundable.
• Less than 30 days before arrival: No refund.

Some hotels, flight tickets, train tickets and third-party services may follow stricter non-refundable conditions.

4. Local Taxi, Day Tours & Airport Transfers

• More than 72 hours before pickup: Advance may be adjusted in a future booking within 6 months, subject to availability.
• 24–72 hours before pickup: 50% of advance treated as cancellation fee.
• Less than 24 hours before pickup / same day: 100% advance treated as cancellation charge.

Festival dates, long weekends, New Year and special fair periods may follow stricter rules.

5. Advance / Token Payment Policy

• A token or advance amount is required for most bookings.
• This amount is used to reserve the vehicle, hotel or itinerary.
• Advance is generally non-refundable if cancellation happens very close to the travel date or in case of no-show.
• Exact payment terms are shared in confirmation on email or WhatsApp.

6. Refund Method & Timeline

Refunds, where applicable, are processed through the same payment method used during booking. If not possible, an alternative method such as bank transfer may be used.

• Refund processing may take up to 30 working days.
• Payment gateway, UPI, bank and convenience charges are non-refundable.

7. No-Show or Early Departure

In case of no-show or early departure, no refund will be provided. Any unused tour, hotel or transport service will be treated as utilized.

8. Force Majeure

We are not responsible for cancellations, delays or service changes caused by events beyond our control.

• Natural disasters, heavy rain, flood, earthquake, landslide, pandemic
• Bandh, strike, public disturbance, roadblock, political unrest
• Flight or train cancellation, major traffic disruption, government restrictions

9. Modification, Date Change & Rescheduling

Requests for date or route change depend on availability and approval from hotels, drivers and service partners.

• Additional charges may apply due to seasonal pricing, revised hotel rates or transport costs.
• If revised dates are unavailable, the request may be treated as cancellation.

10. Partial Cancellation

If only part of the booked service is cancelled, refund depends on supplier conditions and package structure.

• Vehicle pricing is often based on minimum days or kilometres.
• Reducing distance or itinerary at the last moment may not proportionally reduce charges.